Returns Procedure

All Cloud Nine irons have an advanced signalling system which indicates the status and health of your iron.

If your irons Hibernation mode is activated (this happens after 30 minutes if you forget to turn them off) your iron will make a bleeping sound every 10 seconds until they are cool again. This bleeping sound is NOT a fault it is the normal operation of the iron.

Of course every Cloud Nine product is created to the highest standards and thoroughly checked before it leaves us. But if, for any reason you need to return a Cloud Nine product we’ll ensure the whole process is as simple and speedy as possible.

We have outlined a brief summary below and our returns procedure, if you need any further advice or assistance our customer service team will be happy to help.

Please note: We only accept returns for a ‘change of mind’ if the product remains boxed, in a ‘saleable’ condition. The product should be unused and contain all original components in their original condition. The customer will be liable for return shipping costs and a $20 restocking fee.

To contact Customer Care Team call 1300 956 735.

Please note that all Cloud Nine products purchased outside the Australia should NOT be returned to Australia. Please contact us for the international returns procedure.

For information on our warranty policy please click here.

STEP 1

All defective products must be sent to our Service Department with your proof of purchase.

Do not send your product with its original packaging or box, we cannot return this if you do. Please ensure your product is wrapped securely and posted in suitable packaging.

STEP 2

Enclose a covering letter with the following information;

  • Your full name and address
  • Description of the fault or problem with your product
  • Any different return address you may require
  • A copy of your original proof of purchase
  • Contact email or daytime telephone number is essential
  • STEP 3

    Return to:

    Cloud Nine Service Dept
    17-21 Commercial Street
    Marleston
    Australia 5033

    Cloud Nine recommends you use registered or special delivery when returning any products as we cannot be held responsible for missing items.

    Please note this address is ONLY for the return of products which have developed a fault or require repair. If you need to return a product for any other reason please contact our Customer Service Team on 1300 956 735

    Please note that all Cloud Nine products purchased outside the Australia should NOT be returned to the Australia. Please contact us for the international returns procedure.